Shipping Policy

SHIPPING AND DIGITAL DELIVERY POLICY

As these are nautical rental and tour services, New Adventure Sea does not ship physical goods. The "delivery" of the service is exclusively digital.

This policy explains how and when you will receive the necessary documentation to process your booking.

 

1. Digital Delivery Methods

Immediately after completing the transaction and confirming payment, the system will automatically send a booking confirmation via the following channels:

Confirmation Email: You will receive a detailed order summary, booking number, and boarding instructions at the address you provided during registration.

Notifications in the User Area: Your booking details and payment receipt will be immediately available in your personal area at www.newadventuresea.com.

SMS and WhatsApp: If you have provided a valid mobile number and consented to communications, you will receive a quick confirmation message with the essential details of your tour or rental.

 

2. Delivery Times

Instant Payments (PayPal, Cards, Apple/Google Pay, Klarna): Digital documents are delivered in real time, usually within a few minutes of completing the transaction.

Bank Transfer: The digital confirmation will be sent only once the payment is visible in our bank account (usually 1-3 business days). Until then, the reservation is considered "Pending Confirmation."

 

3. Shipping Costs

There are no shipping, processing, or delivery costs for sending digital confirmations, vouchers, or notifications related to services purchased on the site.

 

4. Customer Responsibilities

To ensure the correct receipt of the documentation, the customer is required to:

Verify the accuracy of the information: Make sure the email address and phone number entered are correct.

Check your spam folder: Sometimes automatic emails can be incorrectly filtered by your email provider.

Retention of Title: Customers must retain their digital confirmation (on a smartphone or printed) to show to New Adventure Sea staff upon arrival at the embarkation point.

 

5. Failure to Receipt

If you do not receive your confirmation within 30 minutes of payment (and have already checked your spam folder), please contact our technical support immediately via:

Email: info@newadventuresea.com

WhatsApp Business: +393518370485

 

PRODUCT SHIPPING POLICY
E-COMMERCE (STORE OR PHYSICAL PRODUCTS)

Applicable to physical products purchased from the New Adventure Sea online store.

This Shipping Policy governs the methods, costs, and delivery times for physical products purchased on the website www.newadventuresea.com.

New Adventure Sea is committed to ensuring an efficient and transparent delivery service, in full compliance with applicable laws in Italy and the European Union (Article 61 et seq. of the Consumer Code).

 

1. Order Processing Times

All orders for physical products received and confirmed are processed within 1-2 business days (excluding Saturdays, Sundays, and national holidays), unless otherwise specified in the product description.

During this time, the order is prepared, packaged, and handed over to our express courier partner.

 

2. Delivery Times and Methods

Shipments are made via leading national and international express couriers. Estimated delivery times begin from the moment the package is handed over to the courier:

Italy (Mainland): 24-48 business hours.

Italy (Sicily, Sardinia, and smaller islands): 48-72 business hours.

Europe (EU countries): 3-5 business days.

In accordance with European regulations, if it is not possible to meet the estimated delivery times, the goods will still be delivered within a maximum of 30 days from the date of conclusion of the contract (receipt of payment), unless otherwise specifically agreed between the parties.

 

3. Shipping Costs

Shipping costs are calculated based on the weight, size of the package, and its intended use.

The exact shipping cost is clearly indicated in the cart before the customer proceeds to final payment, ensuring maximum transparency.

New Adventure Sea reserves the right to offer free shipping upon reaching certain spending thresholds or during specific promotional campaigns.

 

4. Shipment Tracking

As soon as the package is handed over to the express courier, the customer will receive an automatic email containing the tracking number and a link to track the shipment in real time.

Tracking will also be visible in the customer area on our website, provided registration has been completed.